1. Plan and design collaboration communications systems (20–25%)
Plan and design Teams meetings
Plan for Teams meetings, webinars, and town halls
Plan and design Teams meeting policies and settings
Plan for PSTN audio conferencing
Recommend when to use Teams Premium, including Microsoft 365 Copilot
Recommend meeting types based on business requirements, including virtual appointments, webinars, town halls, and meetings
Recommend methods for assigning policies
Plan and design Teams policy packages
Plan and design Teams Phone and PSTN connectivity
Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
Identify PSTN connectivity requirements
Recommend when to use Teams Phone Mobile
Plan for Operator Connect
Plan and design SMS in Teams with Microsoft Calling Plan numbers
Recommend an appropriate billing method for communications consumption, including domestic, international, and pay-as-you-go (PAYG)
Plan for Shared Calling
Plan usage scenarios for service and user phone numbers
Plan for porting and/or acquiring phone numbers
Design call flows for auto attendants and call queues
Design a solution for dynamic emergency calling
Recommend devices for Teams Phone
Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices
Recommend when to use Survivable Branch Appliances (SBAs)
Plan and design Direct Routing
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
Identify an appropriate compliance recording solution
Identify use cases for certified contact center solutions
Identify use cases for the Queues app
Plan and design Teams-certified device solutions
Recommend a room configuration based on the meeting space, including Bring Your Own Device (BYOD)
Recommend a room configuration based on customer and business requirements
Choose between Teams Rooms Basic and Teams Rooms Pro
Recommend a Teams Rooms device platform, including Windows and Android
Recommend Teams-certified devices
Recommend Teams Rooms certified components
Recommend an interoperability solution for Microsoft Teams Rooms, including Cloud Video Interop (CVI), Direct Guest Join, and SIP Guest Join
Identify the requirements for a Microsoft Teams Rooms resource account
Identify the enrollment requirements for Microsoft Intune
Identify the enrollment requirements for Android Open Source Project (AOSP) device management
Plan for advanced features on shared devices
Prepare the network for Teams
Evaluate network readiness by using the Microsoft Teams Network Assessment Tool
Recommend when to use Enterprise Content Delivery Network (eCDN)
Specify the network configuration for certified devices
Determine network requirements by using the Network planner for Teams
Specify the optimal network architecture for Teams
Specify Teams Quality of Service (QoS) requirements and policies
Configure Teams for QoS
Configure Media Bit Rate (MBR)
Create and assign a network roaming policy
Configure the network topology
Configure tenant data upload for the Microsoft Call Quality Dashboard
Configure reporting labels for Call Analytics
2. Configure and manage Teams meetings, webinars, and town halls (15–20%)
Configure and manage Teams meetings
Create and manage meeting policies
Configure meeting settings
Configure avatars for Teams meetings
Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
Create and manage Teams meeting templates and meeting template policies
Configure controlled-content meeting policies
Configure Cloud Video Interop policies
Configure meeting recording and transcription to support Microsoft 365 Copilot and Microsoft Teams Premium
Configure virtual appointments and advanced virtual appointment policies
Evaluate Teams Premium by using the Teams admin center
Configure and manage Audio Conferencing
Configure Audio Conferencing for Teams
Configure a default Audio Conferencing bridge
Configure an Audio Conferencing bridge number
Configure a toll-free Audio Conferencing bridge number
Assign a specific Audio Conferencing number to a user
Configure toll-free Audio Conferencing
Configure the Audio Conferencing numbers included in meeting invitations
Configure and manage Teams webinars
Configure webinar roles and presenter and attendee experience
Manage access to scheduling Teams webinars
Configure policies for Teams webinars
Configure in-org vs public webinars
Configure advanced webinar features
Configure attendee interaction for webinars
Configure and manage Teams Town halls
Configure Town Hall settings
Configure a Microsoft eCDN for Town halls
Configure advanced Town hall features
Configure Town halls with Teams, Viva Engage, and Microsoft Stream
3. Implement and configure Teams Phone (30–35%)
Create and configure Teams Phone policies
Create and configure dial plans
Create and configure calling policies
Create and configure call park policies
Create and configure caller ID policies
Create and configure IP Phone policies
Create and configure mobility policies
Create and configure voicemail policies
Create and configure call hold policies
Create and configure outbound call restrictions
Create and configure inbound call blocking
Create and configure routing of unassigned numbers
Create and configure compliance recording policies
Create and configure Shared Calling policies
Create and configure auto attendants and call queues
Create and configure resource accounts
Assign licenses to resource accounts
Assign phone numbers to resource accounts, including toll-free phone numbers
Assign a resource account to an auto attendant or call queue
Choose an appropriate call queue routing method, including call priorities
Configure business hours and holidays for auto attendants
Configure custom Music on Hold (MoH)
Configure caller ID policies and outbound caller ID for call queues
Create and configure voice applications policies for auto attendants and call queues
Implement callback for call queues
Configure the Queues app
Configure emergency calling
Create and configure emergency calling locations
Configure emergency call routing policies
Configure emergency calling policies
Configure networks and locations (Location Information Service (LIS))
Validate emergency address and emergency calling from Teams clients
Assign a verified emergency address location
Troubleshoot dynamic emergency address
Assign Teams Phone licenses, phone numbers, and policies
Assign a Teams Phone Standard license
Assign a Teams Calling Plan
Assign phone numbers to users by using the Microsoft Teams admin center
Assign phone numbers in bulk by using PowerShell
Assign Teams Phone policies to a specific user
Create and assign policy packages
Configure and assign Teams Phone policies by using group policy
Configure and manage calling features for Teams Phone
Configure Cloud Voicemail
Configure group call pickup
Configure Call Forwarding
Configure Simultaneous Ring
Configure call delegation
Configure Audio Conferencing
Configure private lines
Configure and manage Direct Routing for Teams Phone
Configure connectivity for Teams Phone to an SBC
Create and configure a PSTN gateway
Create PSTN usage records
Create and configure voice routes
Create and configure voice routing policies
Validate Direct Routing SBC connectivity
Identify use cases for Location-Based Routing (LBR)
Identify use cases for Local Media Optimization (LMO)
Configure trunk translation rules
Configure on-network conferencing for Direct Routing
Configure SBA policies
Manage emergency call routing policies for Direct Routing
Configure phone number inventory for Direct Routing
Troubleshoot Direct Routing by using the Teams admin center
4. Configure and manage Teams Rooms and devices (20–25%)
Manage and maintain Teams Rooms and devices
Configure device settings
Configure local network settings
Configure device updates
Recommend Microsoft Entra Conditional Access MFA exceptions for resource accounts
Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
Specify Intune configuration requirements for Teams devices
Deploy common area phones, user phones, and conference phones
Create and manage Teams device tags
Configure SIP Gateway and provision SIP devices
Monitor Teams device health
Troubleshoot authentication issues
Troubleshoot update issues
Troubleshoot remote provisioning issues
Troubleshoot proximity join issues
Configure and manage Teams Android devices
Configure Teams IP phone policies
Create and configure device configuration profiles for Android based devices
Enable hotline for shared space devices
Deploy Android devices remotely
Configure custom displays for Teams Rooms on Android and Teams panels
Specify Intune configuration requirements for AOSP and Microsoft Device Ecosystem Platform (MDEP) devices
Configure and manage Teams Rooms on Windows
Specify domain group policy exclusions for Teams Rooms on Windows
Configure custom displays for Teams Rooms on Windows
Customize Teams Rooms on Windows settings by using an XML configuration file
Configure settings for peripherals for Teams Rooms on Windows
Configure optional features for Teams Rooms and devices
Configure HDMI ingest and options
Configure a content camera
Configure Teams casting
Configure proximity join
Configure room remote
Configure Direct Guest Join
Configure hot desking on Teams shared devices
Configure AI-enabled voice and video capabilities for shared space devices
Configure BYOD spaces and bookable desks
Create and publish room types
Manage inventory, including discovery of or import of hardware
Assign devices to room types
Set up and configure bookable desks
Manage and monitor shared space rooms that include bring-your-own devices
